Complaints Policy

1. Policy Statement

At JOON Enterprises, PBC (“JOON”) we believe that if a customer wishes to file a complaint or express dissatisfaction, it should be easy for them to do so. It is JOON’s policy to receive complaints and consider them as an opportunity to learn, adapt, improve and provide better service. 

2. Purpose

This policy is intended to ensure that JOON handles complaints fairly, efficiently and effectively. The company’s objective is to ensure that its complaints procedure is properly and effectively implemented, and that complainants feel confident that their complaints are listened to and acted upon promptly and equitably. 

3. Complaints Procedure

Complainants can can contact JOON by email at [email protected] or or by mail at:

6360 Wilshire Blvd. Suite 100
Los Angeles, CA, 90048

  • Upon receiving a complaint, we will acknowledge receipt via email within 3 business days.
  • Our aim is to resolve complaints in a timely manner and we will generally resolve a matter within 15 business days. 
  • Complex complaints may take longer than 15 business days to resolve. In these cases, we will regularly update complainants on the progress and likely timeframe for resolution.