FAQ's

Why do I need to link my credit or debit card?

JOON uses your bank transactions to automatically validate your wellness purchases. We never share your transactions with anyone but we securely store and log your approved transactions for tax purposes.

What does JOON do with the rest of my transaction history?

They are encrypted, anonymized and deleted after 60 days.

How do employees receive reimbursements?

Employees link a bank account or debit card and JOON deposits their funds there every month they are elegible for a reimbursement

Does JOON store any of my banking information?

Nope, and we don't need to. JOON manages all banking information through industry leading third party services, Plaid and Stripe. We do not keep any financial information on our servers. We use Plaid to verify accounts and validate transactions and Stripe to initiate transfers.

Does JOON count towards an employee(s) taxable income?

Some companies assign the amount reimbursed on JOON as taxable income and others do not. Some companies pay these taxes on behalf of their employees, while others simply pass any tax responsibility to the employee. Your accountant will be the best person to consult here since rules vary by country, state, county, province, town, company, and employee -- only someone who understands tax code and knows your business intimately will be able to give you a definitive answer.

What do I do if a wellness purchase doesn’t automatically get validated?

If you believe a purchase should have fallen under one of the approved categories, you can report it straight from your JOON dashboard.

What do I do if I bought a product or service that should be validated but wasn’t at an approved merchant?

Report the transaction from your dashboard and upload a receipt so we can validate the specific purchase within the transaction.